Contact Rooli Casino

If you need assistance with Rooli Casino, contact our support team at support@roolicasino.best. We can help with common account, payment, technical and responsible gambling questions. For a faster response, provide clear information about your request and use the email address linked to your account where possible.

Rooli Casino operates under licences issued by the Comoros Autonomous Organisation of Financial Activities (ALSI-202508056-FI2) and the Tobique Gaming Commission in New Brunswick (licence number 0000002).

How to get in touch

To contact us by email, write to support@roolicasino.best and explain what you need help with. Please do not send passwords, full payment card numbers or other sensitive security information. Our support team will review your message and may request suitable information to confirm account details before discussing private matters.

When contacting support, include your account email address or username, a short description of the issue and any relevant screenshots, if available. Helpful screenshots should show the problem clearly without revealing passwords, payment details or other information that should remain private. Providing these details can help the team understand your request and respond more efficiently.

Common reasons to contact support

Account access, profile or verification questions
Deposit and withdrawal assistance
Questions about bonus terms and eligibility
Technical problems affecting the website or your account
Responsible gambling requests, including requests for account restrictions or other available support

Support replies are usually provided within 24 hours, although response times can vary depending on the nature and complexity of the request. If you have already contacted us about the same issue, replying to the existing email thread can help keep the information together and avoid unnecessary delays.