Privacy Policy

Rooli Casino may handle information that identifies, relates to or can reasonably be linked with a player. The information collected depends on how the website and services are used, the account features accessed and the checks that must be completed. We aim to collect information that is reasonably necessary for operating the website, providing services, meeting our obligations and supporting a safer gambling environment.

Account and identity information

• Name, date of birth, residential details, nationality and other account registration information.
• Login details, account preferences, communications and information provided when a player contacts support.
• Information needed to confirm identity, age, eligibility or ownership of an account.
• Verification documents and information contained in those documents, where checks are required.

Payment and transaction information

• Deposits, withdrawals, wagers, winnings, account balances and other transaction records.
• Payment method details and related information supplied when making or receiving a transaction.
• Information used to investigate payment issues, unusual activity, disputes, chargebacks or suspected fraud.

Technical and usage information

• Internet Protocol address, device type, operating system, browser type, language settings and general location information.
• Website activity, pages visited, access times, referring pages, interaction with features and technical event records.
• Cookie identifiers and similar information collected through the website or a device.

Players should provide information that is accurate, complete and kept up to date. If information changes, updating the account or contacting support may help keep records accurate. Players should not provide another person's personal information unless they are authorised to do so.

Information may be used for the purposes described below. The exact use depends on the type of information, the service involved and the circumstances in which it was collected.

• To create, administer and secure player accounts.
• To provide casino features, process account activity and keep records of transactions.
• To complete age, identity, payment and other verification checks.
• To identify, prevent and investigate fraud, money laundering, account misuse, collusion, security incidents and other prohibited or unlawful activity.
• To meet legal, regulatory, reporting, record-keeping and responsible gambling obligations that apply to the services.
• To respond to questions, complaints, technical issues and requests for assistance.
• To communicate about account activity, service notices, security matters, policy changes and other important information.
• To send marketing communications where permitted and where the player has provided consent or another valid permission applies.
• To understand how the website is used, improve its design and functionality, test features and maintain service performance.
• To protect the rights, property, safety and security of players, the website and other relevant people.

Where appropriate, information may be combined with information from account activity, verification processes, payment services, fraud-prevention tools or technical systems. These checks help maintain secure services and support the detection of activity that may place players or the website at risk.

Sharing information

Information may be shared where reasonably necessary to provide services, complete checks, process payments, maintain technical systems, provide customer support, manage security or meet legal obligations. This may include trusted service providers and professional advisers who assist with technology, hosting, payments, verification, fraud prevention, communications, analytics or customer support.

Information may also be disclosed where required or permitted by law, in response to a valid legal request, to protect safety or rights, to investigate suspected wrongdoing, or in connection with a business change. Service providers are expected to handle information appropriately and only for relevant purposes. Information may be processed in Australia or another country, depending on the systems and providers used. Where information is handled overseas, reasonable steps are taken to support appropriate protection.

Cookies and similar technologies

Rooli Casino may use cookies and similar technologies to help the website work, remember preferences, maintain sessions, support security and understand how visitors use the website. Some cookies are necessary for core features, while others may help with performance, functionality, analytics or relevant communications.

Players can manage, block or delete cookies through their browser settings. Disabling some cookies may affect the availability or performance of particular website features. Browser settings vary, so players should check the help information for their chosen browser to understand the available controls.

Protecting information

Reasonable technical and organisational measures are used to protect information against unauthorised access, loss, misuse, alteration or disclosure. Access may be limited to people and providers who need information for an appropriate purpose. However, no website, online account or electronic transmission can be guaranteed to be completely secure. Players should use a strong, unique password, keep login details confidential and contact support promptly if they suspect unauthorised account activity.

How long information is kept

Information is generally kept only for as long as it is needed for the purposes described in this policy, to manage an ongoing relationship, resolve disputes, protect security or meet other obligations. Some account, identity, payment and transaction records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Depending on the circumstances and applicable privacy requirements, players may have rights and choices concerning their personal information. These may include asking for access to information held about them, requesting correction of inaccurate or incomplete information, asking for deletion of information where it is no longer required or where another valid basis applies, and asking questions about how information is used.

Making a data request

To exercise a privacy right or ask a question about personal information, contact support@roolicasino.best. Requests should explain what is being sought and include enough information to help identify the relevant account or records. For security, reasonable steps may be taken to verify the identity of the person making a request before information is disclosed or changes are made.

• Access: ask for a copy of personal information held about you, subject to applicable limitations.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected.
• Deletion: ask for your data to be deleted where it is no longer needed or where deletion is otherwise available. Some records cannot be deleted immediately because they must be retained for legal, security, dispute-resolution or other legitimate purposes.
• Marketing consent: withdraw consent to marketing communications at any time by contacting support@roolicasino.best or using an unsubscribe or preference option included in a marketing message.

Withdrawing consent to marketing does not affect the lawfulness of processing that took place before the withdrawal. It also does not necessarily stop service messages, security notices, transaction updates or other communications needed to administer an account.

Updates to this policy

This Privacy Policy may be updated when services, technologies, legal requirements or information-handling practices change. The updated version will be made available on the website, together with an updated date or other notice where appropriate. Players should review this page from time to time. Continuing to use the website after an update may indicate awareness of the revised policy, subject to any consent requirements that apply.